Delivery
We deliver to addresses across the United Kingdom, including Northern Ireland, the Highlands and Islands. We do not currently ship outside the UK.
| Service | Timing | Cost |
|---|---|---|
| Standard | 2 working days | £10.95, free on orders over £75 |
| Express | Next working day if ordered by 3pm | £34.95 |
Orders are dispatched within 1 working day. You will receive a confirmation email with tracking once your order has shipped.
Returns
If you change your mind, you can return unopened products in their original condition within 14 days of delivery for a refund. Under the Consumer Contracts Regulations you have 14 days to tell us you wish to cancel, and a further 14 days to send the item back.
For hygiene reasons, skincare that has been opened or used cannot be returned unless it is faulty. This does not affect your statutory rights.
Faulty or damaged items
If something arrives damaged or develops a fault, contact us within 30 days with your order number and a photo, and we will arrange a replacement or refund. Devices are also covered by the manufacturer's warranty shown on the product page.
How to return
- Contact us via our contact form with your order number.
- We will send you return instructions and the returns address.
- Refunds are issued to your original payment method within 5 to 10 working days of us receiving the return.